Welcome to Bunny Nest Lingerie (the “Site”), accessible at lacelingerie.shop — your go-to destination for premium lingerie and intimate apparel. By accessing, browsing, or making a purchase on our Site, you agree to be bound by these Terms of Service (the “Terms”), along with our Privacy Policy and any other guidelines or policies posted on the Site. Please read these Terms carefully—they outline your rights and responsibilities, as well as ours, when you use our services.

  1. Eligibility to Use Our Site

To use our Site and make purchases, you must be at least 18 years old (or the age of majority in your state or jurisdiction) and have the legal capacity to enter into a binding contract. By using our Site, you confirm that you meet these requirements and that all information you provide to us is true, accurate, and complete.

  1. Purchases & Payments

When you place an order on our Site, you’re making an offer to purchase the selected products at the listed price, plus any applicable taxes, shipping fees, or other charges. We reserve the right to accept or decline your order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or incomplete/incorrect order information.

All payments must be made through the payment methods we accept (e.g., credit/debit cards, PayPal, etc.). By providing your payment information, you authorize us (or our third-party payment processor) to charge the total order amount to your selected payment method. We take reasonable steps to secure your payment information, but we cannot be held liable for unauthorized transactions if you fail to keep your payment details secure.

Pricing on our Site is in U.S. Dollars (USD) and is subject to change without notice. We strive to display accurate pricing, but if a pricing error occurs, we will notify you promptly and give you the option to cancel your order or proceed at the correct price.

  1. Shipping & Delivery

We ship to locations within the United States (including Alaska, Hawaii, and Puerto Rico) and may offer international shipping to select countries (see our Shipping Policy for details). Shipping times and fees vary based on your location and the shipping method you choose—we’ll provide an estimated delivery date at checkout, but please note that this is not a guarantee (delays may occur due to carrier issues, weather, or other unforeseen circumstances).

We package all orders discreetly to protect your privacy—there will be no mention of “lingerie,” “intimate apparel,” or our Site name on the outer packaging. Once your order is shipped, we’ll send you a tracking number so you can monitor its delivery status.

You are responsible for providing a correct and deliverable shipping address. If your order is returned to us due to an incorrect address, undeliverable location, or refusal to accept delivery, you may be charged additional shipping fees to resend the order, or we may issue a refund (minus original shipping fees and any restocking fees, if applicable).

  1. Returns & Exchanges

We understand that choosing intimate apparel online can be tricky—we want you to be happy with your purchase! You may return or exchange unused, unworn products within 30 days of delivery, provided that: (1) the product is in its original packaging, (2) all tags and labels are still attached, (3) the product is not damaged, stained, or altered, and (4) the product is not a final sale item (final sale items are clearly marked on the Site).

For hygiene reasons, certain products (e.g., panties, thongs, or any product that comes into direct contact with intimate areas) cannot be returned or exchanged, even if unused (this will be noted on the product page).

To initiate a return or exchange, please contact our customer service team at service@lacelingerie.shop with your order number and details about the product you’d like to return/exchange. We’ll provide you with instructions on how to send the product back to us. You are responsible for return shipping costs, unless the return is due to a defect in the product or an error on our part (e.g., sending the wrong size/color).

Once we receive and inspect your returned product, we’ll process your refund (to your original payment method) or send your exchanged product within 5-7 business days. Refunds may take 3-5 business days to appear in your account, depending on your bank or payment processor.

  1. Product Information & Accuracy

We strive to provide accurate and detailed information about our products, including descriptions, sizes, colors, and images. However, we cannot guarantee that product images will be 100% accurate (due to differences in computer monitors, lighting, etc.), and sizes may vary slightly between styles or brands. We recommend checking the size chart provided on each product page before making a purchase.

If you receive a product that is significantly different from the description (e.g., wrong style, color, or size), please contact our customer service team immediately—we’ll work with you to resolve the issue promptly (e.g., send a replacement, issue a full refund, or cover return shipping costs).

  1. Privacy & Data Protection

Your privacy is important to us. We collect and use your personal information (e.g., name, email, shipping address, payment details) only as outlined in our Privacy Policy. By using our Site, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy.

We will never share your personal information with third parties for marketing purposes without your explicit consent. We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure, but we cannot guarantee absolute security (no online transmission is 100% secure).

  1. Intellectual Property

All content on our Site—including but not limited to product images, descriptions, logos, trademarks, text, and design—is the intellectual property of our Site and is protected by U.S. copyright and trademark laws. You may not copy, reproduce, distribute, modify, or use any of this content without our prior written permission. Violating this provision may result in legal action.

Any trademarks or brand names mentioned on our Site (other than our own) are the property of their respective owners and are used for descriptive purposes only.

  1. Prohibited Uses

You agree not to use our Site for any illegal, unethical, or harmful purpose, including but not limited to: (1) submitting false or misleading information, (2) engaging in fraud or identity theft, (3) uploading or transmitting viruses, malware, or other harmful content, (4) harassing or abusing our customer service team or other users, (5) attempting to access or modify our Site’s code or systems, (6) reselling our products for commercial gain without our permission, or (7) violating any applicable laws or regulations.

We reserve the right to suspend or terminate your access to our Site at any time, without notice, if we believe you have violated these Terms or engaged in any prohibited activity.

  1. Limitation of Liability

To the fullest extent permitted by U.S. law, our Site and its owners, operators, employees, and affiliates will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our Site or purchase of our products. This includes, but is not limited to, damages for lost profits, lost data, injury, or inconvenience.

Our liability to you for any claim (whether based on breach of contract, negligence, or otherwise) will be limited to the total amount you paid for the product(s) in question. We will not be liable for any damages caused by delays in shipping, product defects (unless caused by our negligence), or errors in product information (unless we acted intentionally or recklessly).

This limitation of liability does not apply to damages caused by our intentional misconduct, gross negligence, or violation of applicable laws, or to damages for personal injury or property damage caused by our products.

  1. Indemnification

You agree to indemnify, defend, and hold harmless our Site and its owners, operators, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with: (1) your use of our Site, (2) your violation of these Terms, (3) your violation of any applicable laws or regulations, (4) your purchase or use of our products, or (5) any misrepresentation or false information you provide to us.

  1. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we’ll post the revised Terms on our Site and update the “Last Updated” date at the bottom of this page. Your continued use of our Site after the revised Terms are posted constitutes your acceptance of the changes. We recommend checking these Terms periodically to stay informed of any updates.

  1. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of [your state, e.g., California], without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms, your use of our Site, or your purchase of our products shall be resolved first through good-faith negotiation with our customer service team. If we cannot resolve the dispute amicably, the dispute shall be brought exclusively in the state or federal courts located in [your county, e.g., Los Angeles County], [your state], and you consent to the personal jurisdiction of those courts.

  1. Contact Us

If you have any questions, concerns, or complaints about these Terms or our services, please contact us at:

Email: service@lacelingerie.shop